Our return policy is simple: If your product does not fit, function, or you just don't like it in any way, you can return it for a refund or exchange within 30 days of your purchase. This applies to current non discounted products only. Refunds and exchanges will be processed promptly, without delays, restock fees, or hassles, just good ole customer service.
To be eligible for a refund or exchange, your return must meet the following criteria:
- Customers are responsible for freight costs associated with returning their item to our warehouse;
- Returns must be pre-authorized and be assigned a return authorization number (RA#);
- The RA# must be clearly written on the outside of the return shipment;
- They must arrive at our warehouse within 30 days of the original ship date;
- They must be in 100% new, sellable condition. This means unused, undamaged, unwashed, untested, unmodified, clean, dry, odor free, with all hangtags, labels, and packaging intact and attached.
That's it. As long as your return meets these criteria, we will process it promptly, without fees or hassles. If your return does not meet this criteria it may be ineligible for a refund, but generally speaking, we will do our best to accommodate customer requests whenever possible.
Unfortunately, items returned in non-new sellable condition will either be ineligible for a refund, or be assessed a restock fee of up to a 25% of the purchase price at our discretion. "Non-new sellable condition" includes but is not limited to: dirt, stains, missing or damaged packaging, items that have been modified, items with missing or detached hangtags, odors due to cigarette smoke, cologne and or other instances that deem your returned product not in “non-sellable condition”. Thanks for your understanding.
Getting a Return Authorization number:
Returns must be pre-authorized and have a return authorization number (RA#) assigned before shipping. You can either contact us to obtain your RA# or log into your account and create an RA request online. In both cases we will issue your RA# to you via email, along with instructions on how to process your return.
For exchanges, the exchange value will be the price paid for your item, minus any original shipping fees. If you return the item for a refund we calculate and deduct the original freight costs from the merchandise credit.
Racer Gloves USA Shipping Error
If we make an error in shipping your product…wrong item/size/color, incorrect quantity etc., please notify us immediately. We will cover all costs to return any incorrectly shipped products back to us. We will send an electronic call tag and request that you package the item securely so it arrives safety to us as it did to you. At the same time, we will re-ship the correct item/items to you at no cost using the same ship method as your original order. If you required expedited shipping, any additional costs will be at your expense. Or if you ask nicely we might expedite it for free.
For refunds, the amount refunded will be for the price paid for your item, minus any original shipping fees. If you return the item for a refund we will calculate and deduct the original freight costs.
"I Need it NOW" Returns (Exchange / Refunds)
If you are returning an item, and need a replacement immediately, we can do an exchange / refund. We can issue an RA for the return, and also create a new order and new payment for the replacement item. We will ship the replacement item to you immediately, and then refund against the payment method used when we receive your return. Please note the amount refunded will be for the price paid for your item, minus any original shipping fees.
Returns are typically processed within 3 business days of receipt at Racer Gloves USA offices in Morgan Hill, CA. We issue refunds promptly, and the funds are removed from our account immediately when the refund is processed. However, it typically requires 3 - 10 business days before the funds are actually applied to your account. This delay is caused by the credit card companies (usually the cardholders), and we have no control over this process.
Please note we refund only to the credit card or PayPal account used for your purchase. Sorry, we do not give cash refunds.
Shipping your return
For all returns, the buyer is responsible for freight costs to return the product. Please contact us to have a return authorization number (RA#) assigned before shipping. Once obtained, please write the RA# number clearly on the outside of the box, and include a copy of the RA form and your original invoice inside. Items returned without an RA# may be refused, assessed a processing fee, or be ineligible for return and shipped back to the customer at their expense.
We recommend you ship your return back to us via UPS, USPS Priority, or Fed Ex, and that you retain your tracking number. For items shipped via USPS, we recommend sending with a verification signature required. Racer Gloves USA assumes no responsibility or liability for lost or damaged return shipments.
We sell only high-quality items, but sometimes, "things happen". If you experience a problem with your item, and feel it’s defective in some way, please contact us immediately. Once your item is returned/received at Racer Gloves USA and is deemed a defective item under warranty, we will promptly notify you via email and or phone call and resend a replacement. All product replacements under warranty will be shipped by the same method of shipping of the original order at Racer Gloves USA’s expense. Any expedited shipping required (and not the original ship method) will be at the customer’s expense. Bottom line…if it’s defective we’ll replace it at no cost to you!
In addition, any Racer Glove with Goretex® and or AquaPoint ® waterproof/breathable membrane construction comes with a 3-year warranty for waterproofness. If a Racer Glove with these construction elements fails to retain its waterproofness during 3 years from purchase date, please contact us and we will provide an RA # for your product to be inspected.
Please note: All warranty is limited to the original purchaser of the product and warranty requests require a copy of the original invoice.