Returns and Exchanges

We know buying gloves online is not an exact science.  If your gloves do not fit, or you just don't like them, you can return them for a refund or exchange within 15 days of your purchase.  We do not charge a restock fee.  This applies to current non-discounted products only.  Sale items are not eligible for return or exchange.

To be eligible for a refund or exchange, we ask that your return meet the following criteria:

Gloves must be in 100% new, sellable condition. This means unused, undamaged, unwashed, untested, unmodified, clean, dry, odor free, with all hangtags, labels, and packaging intact and included.  Don’t try to fool us. We have an underpaid forensic scientist on staff with a hi powered microscope who inspects all returns for evidence of bugs, road grime and other tell-tale signs a glove has been ridden in.  Really…we’ll know. Bottom line, please return them as you would expect to get them. Returns without original packaging will incur a 10% restock charge. 

The Return Authorization (RA#) must be clearly written on the outside of the return package. 

RETURNS/EXCHANGE

Returns must be applied for and pre-authorized (RA#) within 15 days from the date you received your order. 

Each return must have an approved RA# (Return Authorization Number) and be shipped back to our Bend, Oregon office within 5 business days from initiation of the RA#.  Please write the RA# clearly on the outside of the return shipment. Returns without this info on the outside will only delay your refund or exchange. We also ask you put a note inside the package with your order number and write “return” or “exchange”.

To initiate a RETURN or EXCHANGE, please follow this link to our RA form which will provide you with an RA#. 

RETURN/EXCHANGE SHIPPING

Customers are responsible for freight costs associated with returning an item to our office.  We highly recommend using a service with tracking and insurance. (We can also provide a USPS return label to save you the hassle of going to Post Office. There will be a cost of $10.50 for the label which can be pre-paid by PayPal.)

Return/Exchange processing.  Once your package is received we will do our best to process an exchange or refund within 2-3 business days. 

EXCHANGE

There is no charge for shipping the (first) exchange back to you. You are only responsible for shipping the items back to us here in Bend, Oregon.  

If you cannot wait for us to receive/process your exchange, we suggest ordering the exchange glove you need and when your return arrives, we will issue a refund. 

Also, as we stated above, buying gloves online is not exact, and occasionally we do see orders with two different sizes being ordered with the intention of returning one or both.  We ask you do not abuse this policy by ordering multiples of the same or similar gloves with the intention of returning those you do not want.  Please follow the instructions on the size chart and also look for fit notes at the bottom of the product page. Or contact us with your measurements and which glove you have in mind and we'll do our best to recommend the best size for a particular glove. 

REFUNDS

Refunds will be to the original method of payment, less any shipping costs if applicable.  Even though we live in a world of high tech and instant expectations, it might be 3-7 business days before you see the refund in your account. This is due to bank processing time, and is out of our control once the refund is initiated on our end.

That's it. As long as your return meets these criteria, we will process it promptly, without fees or hassles. Thank you for choosing Racer Gloves !

Questions

Have a question? Need to contact us?  Give us a call at 541-460-7001, M-F 10am-5pm PST. For order tracking questions, please log into your account to check status.