As life-long motorcyclists and motorcycle industry professionals, we know this is a small industry and “what goes around comes around”. Although all businesses need to make a profit, we’re not in this for short-term gain, and are committed to a set of values that provide you with honesty, integrity and the good old “Golden Rule”.
We know true customer service is the result of actions and not just words on a page. At Racer Gloves USA we are committed to providing above the norm customer service, honesty and integrity. Questions
Have a question? Need to contact us? Give us a call at 541-460-7001, M-F 10am-5pm PST. For order tracking questions, please log into your account to check status. We will will do our best to reply to your inquiry within 1 business day.
We accept several major credit cards, as well as PayPal. International orders (Excluding Canada) must be paid by a verified PayPal account.
We accept Visa, MasterCard and American Express. Online orders using credit cards for payment must include the credit card number, expiration date, authorization code and the same billing address where you receive your statement. For maximum security, we DO NOT retain your credit card information. We reserve the right to refuse orders with a ship-to address different than the billing address.
When purchasing with PayPal, please note that you will exit the Racer Gloves USA website and be redirected to the PayPal website during the checkout process. You should continue until you receive a confirmation message from PayPal, assuring that your payment has been completed. If you do not complete this process, your order cannot be filled and shipped. If you pay using PayPal e-Check's feature, this will delay shipment of your order until the PayPal e-Check has cleared.
Racer Gloves are warrantied to be free from defects in materials and workmanship for a period of 1 year from purchase date to the original owner. Normal wear and crash damage are NOT covered under warranty.
If you experience a problem with your Racer product and feel that it may be defective in some way, please contact us immediately. We’ll probably ask for photos and other information prior to requesting that you return it back to us.
Once your item is received at Racer Gloves USA and is deemed a defective item under warranty, we’ll notify you via email and or phone call. Depending on the defect, we will either have it repaired, or send you a new replacement. Bottom line…if it’s defective and within the warranty period, we’ll either repair or replace it at no cost to you.
Please note: All warranty is limited to the original purchaser of the product and warranty requests require a copy of the original invoice.