As life-long motorcyclists and motorcycle industry professionals, we know this is a small industry and “what goes around comes around”. Although all businesses need to make a profit, we’re not in this for short-term gain, and are committed to a set of values that provide you with honesty, integrity and the good old “Golden Rule”.
We know true customer service is the result of actions and not just words on a page. At Racer Gloves USA we are committed to providing above the norm customer service, honesty and integrity. From not storing your credit card information, (protects your security) to advising you on a lower priced item that better fits your needs. Why… because it’s the right thing to do.
Have a question? Need to contact us? Give us a call at (408) 852-0700, M-F 9am-6pm PST. For order tracking questions, please log into your account to check status. Our promise is that we will respond to your inquiry within 1 business day.
Shipping and Exchange
It’s pretty simple really. We’ll ship your order free of charge via USPS First Class Mail to the continental USA and will pay for the return ride back to us for an exchange of another size should the first one not fit you. Return ride back to you for the exchange incurs an $8 cost payable via PayPal. We will provide PayPal address at time of return authorization. *Free shipping is limited to USPS First Class Mail in the 48 continental states of the good ol' US of A.
Wear them around the house, sit on your bike in the garage, and get a feel for them. You have 15 days from the date of shipment to make your decision.
If you’re not happy or need to exchange for another size, let us know and we’ll email an electronic return label to send them back to us.
However, as you would imagine, any gloves returned need to be in new, resalable condition with all tags still attached, and returned with all original packaging and materials. Just like when you got them from us.
We accept several major credit cards, as well as PayPal.
We accept Visa, MasterCard and American Express, (sorry, we do not accept Discover Cards) using our secure server and credit card processor, Authorize.net. Online orders using credit cards for payment must include the credit card number, expiration date, authorization code and the same billing address where you receive your statement. For maximum security, we DO NOT retain your credit card information. We reserve the right to refuse orders with a ship-to address different than the billing address.
When purchasing with Paypal, please note that you will exit the Racer Gloves USA website and be redirected to the Paypal website during the checkout process. You should continue until you receive a confirmation message from Paypal, assuring that your payment has been completed. If you do not complete this process, your order cannot be filled and shipped. If you pay using Paypal e-Check's feature, this will delay shipment of your order until the Paypal e-Check has cleared.
All orders shipped to a California address are subject to CA sales tax appropriate for the shipping address. Sales tax is based on the shipping address not billing address. This is the law and there can be no exceptions.
Should you change your mind and just don’t like the product and would like a refund, no problem. Please contact us within 15 days from the date of shipment and we’ll give you an RA# to send back. However, return shipping for refunds is at your expense and must be insured and returned as a new product. All original packaging and materials need to be included with your return.
When your product is received back in our Morgan Hill, CA office, we will do our best to process your return within 1 business day. Refunds will go back to the original method of payment.
Racer Gloves are warrantied to be free from defects in materials and workmanship for a period of 1 year from purchase date to the original owner.
If you experience a problem with your Racer product and feel that it may be defective in some way, please contact us immediately. We’ll probably ask for photos and other information prior to requesting that you return it back to us.
Once your item is received at Racer Gloves USA and is deemed a defective item under warranty, we’ll notify you via email and or phone call. Depending on the defect, we will either have it repaired, or send you a new replacement. Bottom line…if it’s defective and within the warranty period, we’ll either repair or replace it at no cost to you.
Please note: All warranty is limited to the original purchaser of the product and warranty requests require a copy of the original invoice.